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> Upload Trouble Shooting, Error messages explained
post Feb 25 2008, 02:29 PM
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Group: Admin Team
Posts: 12984
Joined: 23-October 03
From: UK
Member No.: 850

I get the error:

"Fail to upload. Preview is incorrect size!"

NB: A lot of questions are being asked about this recently and it is because the user is trying to upload to the wrong category (due to them changing). Please ensure you read the red text below to make sure this is not the case.

Please check the size of your preview images. On uploading under where you click "browse" to upload a file it will tell you the requirements for the preview size. E.g. for Symbian S60 240*320 it says:

Accepted Formats: .jpg .gif
Max File Size: 500 KB
Accepted Dimension: 240px (width) X 320px (height). Please make sure your preview matches the size specified otherwise upload will fail.

This means your preview should follow these guides i.e should be a gif or jpg. Should be under 500kb and should be 240x320.

Please make sure you are uploading to the right category, for example if it says the preview size should be 352*426 yet the images you work with in creating the theme are 240*320 then you should be uploading your themes to the 240*320 category.

Please see how to find upload url below.

"Fail to upload. Wrong extension!".

Please make sure you are uploading to the right category. It means you have uploaded a theme of the wrong format. E.g. tried to upload a nokia s60 theme (sis) to a Sony Ericsson category (thm).

Also, please note zip is not supported, please just upload the theme file. See the bold text above to find out how to find the correct category.

"Please complete all required fields."

Please make sure you have filled out all the required fields (these are the fields with a red * by them). This is usually the name, folder, theme and preview.

If you still have problems please post a thread in the forum, specifying the problem you are facing, any error messages and the url you get the problem. This thread is to go into "Mobile9 Discussion".

How to find correct upload url:

To find the url for the category you should be uploading to: Click downloads > upload and select it from the drop down list.

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