Snigular is ok...
"The fewest dropped calls of any network"? 10% of my calls are dropped. I had one call get dropped 5 times in one hour. Sure, I'm rural, could be my fault, blah blah... but even when not being used, my RAZR signal strength ranges from 5 bars to no service and back to 5 bars, several times an hour, all with the phone sitting on the dining room table, me sitting there watching the phone and nobody else in the house. I can see their cell tower from my roof, so something weird is happening, even during calls. BTW: 3 hours and one minute is the maximum call I can make to someone who is in plan. Then the call is dropped. This time limit has happened not less than 6 times since I joined Snigular in June 2006, and makes no difference who calls who. FWIW, I like the name "Snigular" better than Cingular; I coined the nickname "Snigular" from "Sniglet"
Easy to replace a phone? Yes, but costly. I had my RAZR in my jeans pocket while I mowed the lawn last August. I perspired as one is likely to do when Augusts heat is added to the effort of mowing knee high grass with a push mower. The phone started beeping, spewing random numbers on the screen as if I was dialing out, etc. that lasted for days, until the phone dried out, and then after drying, the keyboard wouldn't respond normally... I had to squeeze 1, 4, and 7 really hard to get them to work. Evidently RAZRs aren't real comfortable with perspiration, though one could argue that this is an appliance that should
resist the same elements which a human
can tolerate... Alas, I digress.
$50 later, I get a second RAZR. Clearly the replacement phone has had portions repainted, etc. So far, it works fine, but paying $50 for it seems a bit high for a repainted RAZR. Yet that is the agreement in the contract: they could provide a used phone. My GF had a moto phone that slowly wore out the recharger jack. She had to upgrade to a newer model because her older moto phone was unavailable in the replacement pool... she had to lose features (chat), gain unwanted features that cannot be disabled (stock ticker) and still had to pay $50.
Back to me... I signed up in June, my younger son was added to my plan in July... Snigular made him
the primary... I had to fix that.
He uses his phone on the same tower as I use my phone... Snigular tells me in my phone bill that his phone is off network more than 52% of the time and his service will be terminated if the phone stays off network that much for another 30 days. I had to call them about that and showed them he was using the same tower as I use... how is it that I'm in and he's out?? The CSR agreed, and I've not heard of the matter since.
All in all, though, I can't really be too critical of the Snigular repair service. The coverage leaves a bit to be desired, since US Cellular in this area is rock solid for my older son. Which is where I will be heading when my Snigular contract times out. Or when they terminate our contracts.